Company News

Connected2Fiber Helps Vyve Broadband Serve The Underserved

Connected2Fiber’s market participation capabilities will allow Vyve to provide critical broadband services to markets and locations often overlooked

 BOSTON — DECEMBER 1, 2020 — Connected2Fiber, the location engagement platform for network buyers and sellers, announced today that Vyve Broadband, a communications services provider primarily serving rural and underserved communities, has deployed Connected2Fiber’s The Connected World platform to automate identification of Vyve’s total addressable market of serviceable buildings across the company’s unique rural footprint and communication of that coverage to its network partners. Specifically, Vyve will use The Connected World’s near-net analysis and market participation capabilities to develop insight into previously unknown buildings and customer opportunities that are serviceable by the company, identify new network leasing partnerships, and automate communication of their serviceable locations to their industry partners.

“Connected2Fiber allows for easy identifiation of all the locations and enterprises Vyve currently services as well as those we could potentially service,” said Diane Quennoz, Senior Vice President of Marketing at Vyve. “Our passion at Vyve is bringing the fastest speeds and best service to rural communities across the country. Ultimately, the information gained from Connected2Fiber’s platform and its application set will help further automate this process and assist in the development of our network routes.”

The automated capture of near-net buildings results in more potential revenue – as those locations can be leveraged by sales to communicate network coverage to leasing partners as well as to sell into those buildings directly. Once The Connected World platform identifies all near-net buildings for a network provider, those locations are stored along with on-net buildings in a personalized instance within the platform to be leveraged for wholesale and direct selling opportunities.

“Vyve came to us with the stated goal of better serving their communities with vital broadband and other communications services,” added Robert Kenney, Chief Revenue Officer at Connected2Fiber. “And the communities they serve are indeed some of the most broadband bereft in the US. You combine this fact with the realities of a global pandemic and the critical importance of having high-speed connectivity during this time, and their mission takes on that much more importance. The unique set of location-based intelligence and automation services built into The Connected World platform will allow Vyve to focus on providing critical connectivity services to those who need it right now.”

“Our continued partnership with Connected2Fiber is going to help our organization further identify ways to lease out our networks as well as identify new serviceable building opportunities,” commented Ed Butler, Senior Vice President of Commercial Sales at Vyve. “It will also provide further insight into the businesses in the communities that we serve and help Vyve continue to offer superior internet service at the lowest possible price.”

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About Connected2Fiber
Connected2Fiber is the location engagement platform for network buyers and sellers. The Connected World platform details and displays deep, trusted location-based insight and empowers users to leverage that insight to automate go-to-market processes around deal identification, account prioritization, and product pricing. Visit Connected2Fiber on the web at www.connected2fiber.com or follow us on LinkedIn at https://www.linkedin.com/company/connected2fiber/.

Media Inquiries
Connected2Fiber, Inc.
Michael Collins
+1 (508) 570-5049
mcollins@connected2fiber.com

About Vyve Broadband LLC
Vyve Broadband is an innovative company, founded in 2012 serving largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Vyve was formed as a platform to provide the very best next-generation services and features available, combined with a sector-leading customer experience. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community.

Media Inquiries
Vyve Broadband
Diane Quennoz
+1 (914) 450-0876
Diane.quennoz@vyvebb.com

VYVE BROADBAND(R) COMPLETES ACQUISITION IN SOUTH CAROLINA

Vyve Acquires FamilyView Cablevision Asset in Central South Carolina

Vyve Broadband announced today that it has completed the purchase of FamilyView Cablevision in and around areas of Pickens and Anderson Counties of South Carolina.

“I am excited for FamilyView to join the Vyve Broadband family, which is a company that has the resources to bring us faster broadband speeds, and to continue to be part of our community,” said Larry Waterman, president and chief executive officer for FamilyView Cablevision.

This acquisition will complement Vyve’s existing footprint in South Carolina. Vyve currently provides high-speed internet, television and voice services to residential and business customers in rural markets across 16 states.

Vyve has already begun the upgrades to the FamilyView Cablevision system to deliver broadband speeds up to Vyve Gig (960Mbps), which is consistent with the Company upgrade strategy across the country. Vyve Broadband is focused on creating unequaled broadband speeds and per Phil Spencer, chief executive officer, Vyve Broadband “We welcome FamilyView to the Vyve Broadband family and look forward to delivering a Vyve Gig this summer.”

VYVE BROADBAND(R) ANNOUNCES ACQUISITION IN SOUTH CAROLINA

Vyve to Acquire FamilyView Cablevision Asset in Central South Carolina

Vyve Broadband announced today that it has signed a definitive agreement to purchase the FamilyView Cablevision asset in and around Clemsen and Central (Pickens and Anderson Counties,) South Carolina.

“This is a very exciting time for FamilyView and I am happy that we found a company with the resources that can not only bring us faster broadband speeds, but one that shares the same commitment to the community,” said Larry Waterman, president and chief executive officer for FamilyView Cablevision.

This ‘tuck in’ acquisition will complement Vyve’s existing footprint in South Carolina. Vyve currently provides high-speed internet, television and voice services to residential and business customers in rural markets across 16 states.

Upon close of the acquisition the FamilyView Cablevision system will be upgraded to deliver broadband speeds up to a Gig (1,000Mbps), which is consistent with the Company upgrade strategy across the country. Vyve Broadband is focused on creating unequaled broadband speeds and per Phil Spencer, chief executive officer, Vyve Broadband “We are very excited to have FamilyView become part of the greater Vyve organization.”

EAGLE BROADBAND, NORTHLAND COMMUNICATIONS AND VYVE BROADBAND ANNOUNCE RESPONSE TO HELP KEEP RURAL AMERICANS CONNECTED DURING COVID-19 CRISIS

Eagle Broadband, Northland Communications and Vyve Broadband join FCC Chairman Pai in a pledge to “Keep Americans Connected.” As part of this pledge, Eagle, Northland and Vyve will, for the next 60 days, waive late fees and not disconnect Internet or Phone service to any residential or small business customer that calls to inform the company of their inability to pay bills due to the disruptions caused by COVID-19. Additionally, customer care teams will offer flexible payment options to help see customers through this time.

Eagle, Northland and Vyve are working with local leaders to help support keeping communities connected and also invited residents in need to use WiFi in the proximity of their local offices.

“We provide a vital service that everyone will be counting on over the next several months. As our students and workforces are shifting to the home, we want to let you know that our networks and teams are built to keep you connected,” Chief Executive Officer Phil Spencer said.

To further enforce our commitment, Eagle, Northland and Vyve have implemented extra precautions at facilities, retail stores and home visits including:

• Following the CDC’s recommendation for frequent handwashing. Including posting signs as a
reminder.
• Asking employees to wear gloves during installations and repairs, front counter transactions, and
while handling customer equipment.
• Regularly sanitizing the computer keyboards, countertops, door handles, pens, and credit card
machines at our locations.
• Quarantining and sanitizing our returned equipment.
• Encouraging the practice of social distancing in our offices and in customer homes and locations.

Spencer adds, “’Our Communities Connected’ is our company philosophy. It is a real privilege and a true blessing to be able to provide services that folks will be counting on to keep in touch with their families, stay informed, educated and yes, entertained during a tough period.”

Vyve Broadband Will Credit Impacted Customers for Weather-Related Service Outage

Local provider puts customer first by proactively refunding downtime and replacing equipment in wake of recent storms

After a week of dangerous weather and severe flooding, Vyve Broadband announced it will proactively issue credits to all impacted customers in the greater Fort Gibson area, including Wagoner and Okay, for time spent without Vyve services. In addition to the credits, any customer whose Vyve equipment was damaged due to flooding or power surges will receive replacement equipment.

The news comes as a relief to impacted subscribers in the area who were without Vyve Internet, TV and Phone services for nearly a week after Vyve’s network hub in Fort Gibson was immersed in twelve feet of water. Vyve’s standard company policy holds the customer (and their home insurance) responsible for equipment damage as a result of acts of God; however, Vyve is waiving the policy and joining the Fort Gibson community to do whatever is possible to help support restoration efforts.

“This will result in a significant financial cost to Vyve, but it’s most important to us that we fulfill our promise to be good community partners. We’re committed to the Fort Gibson area and that goes beyond the financials,” said Jeffrey DeMond, President and CEO at Vyve.

Though customers experienced prolonged outages, what they may not know is the herculean task it was for Vyve to restore services as quickly as it did. With their network hub completely submerged, Vyve’s team waded through chest-deep water to save as much equipment as possible, relocating the recovered gear by boat.

“We were able to set up a temporary location to get our network up and running,” said VP of Operations and Local Manager, Ken Jameson. “Video services came back up Wednesday morning and Internet services started coming back online Wednesday evening. It was really important to us that we get our customers connected again and the team worked tirelessly this past week to make that happen.”

Any Vyve customers with damaged equipment or questions about credits are encouraged to call 855-LUV-VYVE

VYVE BROADBAND ISSUING CREDIT TO TENNESSEE CUSTOMERS

The Internet is a globally interconnected group of separate networks, of which Vyve Broadband’s network is one. These networks are connected to each other and the greater Internet by many different intermediate fiber providers.

Yesterday, one of Vyve Broadband’s intermediate fiber providers, Windstream Communications, suffered a significant fiber cut in Kentucky on a fiber route provided to Vyve and used to serve our customers in Tennessee. While Vyve’s network was not the source of this outage, Vyve’s Tennessee operations and all of its customers, both residential and commercial, were without service for approximately 15 hours.

Although Vyve has gone to great lengths to connect its Tennessee network to the global Internet using secure, diverse and redundant facilities, there are a few bottleneck points where facilities converge. Yesterday’s fiber cut unfortunately occurred at one of those bottleneck points. This is totally unacceptable, and Vyve is actively working to eliminate such bottlenecks and minimize the risk of futur outages. In the meantime, we will be issuing a $10 bill credit to everyone who was impacted and want our friends and loyal customers to know we share their pain and fully understand the implications of being without service for so long. Please accept our deepest apology for the inconvenience this incident has caused.

Jeffrey S. DeMond
Chief Executive Officer
Vyve Broadband

› Download Press Release (PDF)

Vyve Broadband Announces Launch of 200 Megabit-per-second Broadband Service and Digital TV Upgrades in DeQueen

‘Vyve 200’ and XSTREAM TV Launch Affirm Company’s Commitment to Broadband Adoption in Rural Markets

Vyve Broadband’s mission is to level the playing field by providing rural communities with access to the same world-class broadband services typically found in big cities across the country. Today, Vyve has taken the next step in that mission with the launch of 200 Megabit-per-second Internet service and an upgraded all-digital HD TV platform to customers in DeQueen, Arkansas, an offering unavailable from any other provider in the area.

The local Vyve team completed successful testing of 200 Mbps service, and it is now available to local residents and businesses in DeQueen. The boost to ‘Vyve 200’ doubles Vyve’s previous Internet speed offerings in the area. Residents with multiple connected devices such as smartphones, security cameras, video doorbells, and gaming systems will be able to run their devices concurrently.

Vyve also announced upgrades to their television offering, having completed a conversion to move from analog service to an all-digital HD TV platform. Beyond vastly improved picture quality and over 150 available HD channels, the upgrade introduces Vyve XSTREAM TV to the market, which integrates Vyve’s live TV lineup with access to streaming services like Netflix, Hulu, and YouTube into its user interface (powered by Vyve Internet, of course).

“We’re thrilled to be able to bring even faster Internet speeds and Vyve XSTREAM TV service to the DeQueen community,” said Dave Harwood, General Manager for Vyve across West Arkansas. “As folks continue to fill their homes with WiFi devices and their time with streaming video, we want them to know Vyve has the solutions to power their homes. From delivering the fastest Internet speeds at the most affordable prices in town to entertainment platforms like XSTREAM TV that make watching what you want more seamless than ever, we’ve got you covered.”

These upgraded services represent another milestone in the ongoing drive by Vyve to provide cutting-edge technology in rural markets that have traditionally lagged behind.

“It’s clear that the online technology, information and entertainment landscape is evolving on an almost daily basis. What’s incredibly fast today will be the norm tomorrow,” said Jeffrey DeMond, Vyve Chief Executive Officer. “Vyve is building the network now that our customers will want and demand in the future. We’re committed to long-term relationships with our customers, and part of that commitment is looking not only at their current needs, but what their needs will be several years down the road.”

Customers who are interested in ‘Vyve 200’ and XSTREAM TV service are encouraged to call 1-855-FOR-VYVE.

› Download Press Release (PDF)